ASSISTANT MANAGER - SALES & MARKETING (SALES) (EG10)

Job Description

Job Purpose

Drive the development and performance of all sales activities to achieve departmental KPIs.

Expand the customer base and increase customer count through effective sales execution.

Coach, train, and motivate the sales team to deliver consistent results.

Responsibilities

1. Develop and execute departmental action plans and sales activities to achieve assigned targets and objectives

2. Manage key customer accounts and contribute to the establishment of departmental KPIs and budgets aligned with business requirements

3. Set, cascade, and monitor KPIs for sales personnel to drive performance and target achievement

4. Coach, train, motivate, and lead the sales team, including Executive-level staff, while promoting teamwork, discipline, and accountability

5. Monitor sales team performance, provide regular feedback to the Immediate Superior, and conduct discipline actions and performance appraisals in accordance with company policies

6. Review customer feedback, analyse market trends, competitor activities, and pricing movements, and prepare timely insights and reports

7. Resolve customer complaints in coordination with relevant departments to achieve effective and timely outcomes

8. Collaborate in sales and business development activities including trade shows, roadshows, conferences, and customer visits to identify growth opportunities

9. Prepare and submit sales reports, coordinate departmental activities, and execute other duties assigned by Management

Qualification and Experience

1. Bachelor's Degree in Business, Marketing, or related field from a recognised institution

2. Minimum 5 years of relevant working experience, preferably in sales

3. Knowledge of competitive landscape within the assigned territory, including competitors’ positioning, strategies, and differentiators

4. Understanding of global socio-economic, business, and industry trends and their impact on the assigned territory and business

5. Knowledge of sales negotiation techniques and selling practices

6. Experience in customer management within a B2B environment

7. Knowledge of country and account planning and sales forecasting