SENIOR MANAGER - PROJECT AND SERVICE DELIVERY, INFORMATION TECHNOLOGY

Job Description

OVERVIEW

• Responsible for establish and running Project Management Office (PMO) with the objective of ensuring all projects are delivered using a 'best-practice' Project Delivery Framework and are delivered within the agreed scope, time, cost and quality.
• Responsible for keeping users satisfied with the IT's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to users.
• Manage and fulfil management's expectations and requirements to support business growth and objectives.
• Work effectively and efficiently with internal IT team (e.g. ERP, MES, INF, SYS, BISO, ITGA) and external party (e.g. vendors, consultant, suppliers) to ensure seamless support to management and users on IT natters which involves both software and hardware.
  
  

DUTIES AND RESPONSIBILITIES

• Cultivate risk culture within the Group including Subsidiaries.
• Develop and embed effective IT risk management frameworks policies, methodology and procedures to ensure that the Group operational risk financial, operational and compliance are met.
• Monitors the implementation of IT risk management frameworks and policies. Escalate any gaps and action plans to Senior Management, Board Risk Committee and the Board of Directors.
• Perform review on Line of Businesses (LOBs) and Subsidiaries Level 3 policy and any deviation request.
• Develop, enhance, implement and maintain IT governance and policies to ensure which include framework, roadmap and processes.
• Ensure that IT governance and policies are updated frequently by performing research} recommendation, manage and participate in implanting any required IT standard and controls or policies and procedures.
• Conduct annual review for IT governance and policies and obtain annual endorsement.
• Identify and manage gaps of governance effectiveness for IT controls, IT Projects and to identify opportunities for improvement.
• Continually seek and identify opportunities for business solutions and client satisfaction.
• Participate in project related activities to address IT standard and compliance matters.
• Act as focal point to address enquiries pertaining to IT standard and compliance matters.
• Plan and conduct required governance training to all department where necessary.
• Develop, maintain, improve and implement improve and implement both support and project templates and standards to adopted by IT.
• Maintain and conduct awareness of new and emerging technologies and potential application on client and supplier engagements.
• Conduct annual training to create awareness of new and changes policies.
• Generate reports to management and department.
• Provide training, guidance and coaching to subordinates.
• Any other tasks assigned by the superior.
  
  

REQUIREMENTS

Education:

• Bachelor Degree in Computer Engineering, Computer Science or its equivalent in related IT field.
  
  

Work Experience:

• Minimum 10 years of working experience in the related field is required.
  
  

Technical and Professional Knowledge:

• Good knowledge of IT Quality Standard and Assurance, Best Practices related to IT Governance such as COBIT, ITIL.
  
  

Certification / License Requirement:

• Recognized IT or risk management professional certification (e.g. Professional certification in CISSP CISM, IS027001 Auditor/ lSMS Auditor, Implementer or certification from IRCA or any other recognized certification body.