SENIOR MANAGER - SHIPPING

Job Description

• Liaise closely with sales/marketing dept. on related customer order details and shipment issue and initiate discussion or recommend and implement effective solution when necessary.

• Identify the bottlenecks of the shipping process and enhance the process flow in order to increase working efficiency, customer satisfaction and eliminate human error.

• Lead the team to work with MIS or vendor to automate/digitize the flow of information in order to have full visibility of delivery status of shipments.

• Establish and periodically review the team achievement on Key Performance Indicators (KPI’s) relating to shipping and to come out with necessary improvement plan.

• Coordinate cross department efforts in meeting On Time Delivery (OTD) for shipment to customers as per shipping schedule.

• Work closely with warehouse loading team on resources planning to maximize loading activity and maintain FG stock level at optimum level.

• To create and implement policies, procedure and work instruction for shipping department.

• To check shipping documents to be in accordance to customer and regulatory requirement and approve document where necessary.

• Ensure all shipments and scrap sales are properly and accurately invoiced as well as to ensure payment is secured before shipping is made for advance payment term.

• Ensure timely management reporting on OTD, shipping and sales at group level.

• Build and maintain professional relationships with relevant internal and external stakeholders.

• Closely supervise/monitor the productivity levels of the unit’s staff in order to make sure that goals/targets are reached

• Keep abreast with current best practices on shipping management to lead, facilitate, train and mentor the team towards continuous improvements in shipping operations.

• Any other tasks that assigned by your superior.